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Why important?

The Israeli Palestinian conflict is deeply emotional and personal to many people.  The situation is also highly complex.   Words invoke strong reactions due to their historical, political, religious and cultural connotations.  The choice of language often shapes how a person or group is perceived whether as an advocate, critic or an idealogue. 

How to promote meaningful conversation?

Think before you speak

Ask rather than tell

Be mindful of how words resonate with different groups

Avoid emphasising certain aspects over others

Keep away from loaded terms such as ‘occupation’ and ‘apartheid’

Recognise your own bias and assumptions

What terms can provoke strong reactions?

Genocide, Apartheid, Settlements, Occupation, Zionism, Intifada, Martyrs, Jihad are amongst the words that need to be carefully thought about.

These words may have different connotations for Israeli citizens – Jewish and Arab who live in Israel within the Green Line as distinct from Palestinians and Israelis who live in East Jerusalem, the West Bank and Gaza.  Not only in each community but within each community there are many opinions as to the meaning.  So, it may be best to discuss the term and listen to the answer before speaking. 

How to encourage open-mindedness?

Check tone of voice is gentle and not aggressive

Beware of interrupting and finishing someone else’s sentence

Explore different points of view

Strive for neutral and balanced language

Use language that invites dialogue – ‘what do you think about…..’

How do you think that would work…’

What are the benefits?

Avoiding the demonisation of the other community

Learning another perspective

Acknowledging the humanity and legitimate concerns of both communities

Fostering mutual understanding


Tools to Cope with Difficult Conversations