In part 2 of our Tools to Cope series, we are talking to you about The Art of Active Listening: How to truly hear others.
Effective communication is not just about what you say. it’s the space you provide for the other person to share their views.
Why it matters:
👂 Listening helps you understand another person’s point of view
👂 Listening lets the other person know that you are interested in what they say
👂 By listening, you create a comfortable environment to engage in difficult conversations
How to cultivate it:
👂 Use phrases like ‘I see’, ‘Go on’ or ‘Tell me more’ to encourage the speaker
👂 Restate the speakers’ message in your own words to confirm understanding
👂 Empathise – listen with heart and soul, try to identify with what is being said, ask yourself questions
